Refund policy

Returns & Refunds

30-day returns

You may request a return within 30 days after receiving your item. To qualify, the item must be unworn, unused, and in its original packaging. A receipt or proof of purchase is required.

How to request a return

Email theglamharbor@gmail.com with your order number and the item you wish to return. Please contact us before sending anything back. Returns sent without prior authorization cannot be accepted.

If your return is accepted, we will provide a return shipping label and instructions on where to send your package.

Return postage

You are responsible for return postage for a change-of-mind return. A return label does not mean return shipping is free. We will explain the label cost and how it is paid before you send the item back.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly with your order number and a description of the issue so we can arrange a resolution. Please contact us before paying for return postage or sending the item back.

Refunds

Once we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may take additional time to process and post the refund.

Questions about eligibility, return postage, or your refund? Contact theglamharbor@gmail.com before starting a return.