FAQs

Shopping with Soenaar

What currency are your prices in?

All prices are in US dollars (USD).

Where do you ship?

We currently ship within the United States. International shipping is not currently available at checkout.

When will my order ship?

Ready-to-ship jewelry is dispatched within 2 business days. Business days exclude weekends and public holidays. Processing time is separate from the time your package spends in transit.

How much does shipping cost, and when will my order arrive?

USPS rates are calculated at checkout for your order and address. Review the shipping options and final charge before paying. Delivery time depends on your destination and the USPS service selected; carrier estimates do not include our processing time. See our Shipping policy for details.

How do I track my order?

Tracking details are provided with your shipment confirmation. Tracking may not show movement until the carrier scans your package. If you need help, email theglamharbor@gmail.com with your order number.

Can I return my jewelry?

You may request a return within 30 days after receiving your item. It must be unworn, unused, and in its original packaging, with proof of purchase. Contact us before sending it back. Customers pay return postage for change-of-mind returns; we explain any return-label cost before you send the item. Read our Return & refund policy for the full process.

What if my item is damaged, defective, or incorrect?

Contact theglamharbor@gmail.com promptly with your order number and a description of the issue. Please contact us before paying for return postage or sending it back so we can arrange a resolution.

Can I cancel my order?

You may cancel without penalty before dispatch. Email us as soon as possible with your order number. If your order has already shipped, follow the return process after it arrives; return eligibility and postage apply.

What if I entered the wrong delivery address?

Email us as soon as possible with your order number and the correct address. We can only update it before dispatch.

Is my preferred stone available?

Check the availability of the exact stone or variant on the product page. A sold-out variant cannot be ordered. If your preferred option is unavailable, contact us about restock availability or browse other available designs. We will not substitute another stone without your agreement.